Privacy Policy

Cosmo Energy Holdings Co., Ltd. (hereinafter referred to as the “Company”) recognizes the importance of proper handling of personal information to realize the Cosmo Energy Group Management Vision (hereinafter referred to as the “Group Management Vision”), that is "We aim for harmony and symbiosis between the Earth, humans, and society, and for sustainable development toward an infinite future". For this reason, the Cosmo Energy Group Code of Conduct (hereinafter referred to as the “Code of Conduct”) indicate how we will handle information as a sincere corporate group. The following privacy policy (hereinafter referred to as the “Policy”) has been established to provide the Company’s basic policy on the handling of personal information through its business activities, in accordance with the Group Management Vision and the Code of Conduct.

1. Collection of Personal Information

The Company may ask customers to provide, register, or request information by which they can be identified (hereinafter referred to as "Personal Information") when doing business with the Company or using its various services. In this case, the Company will clearly state the purpose of use and obtain the consent of the customer before collecting the personal information. The Company will not collect personal information without obtaining the consent of the customer.

2. Purpose of Use of Personal Information

1. The Company will use the collected personal information within the scope of the purposes specified below and will not use it for purposes other than those specified below, except as permitted by law. In the event that the use of the collected personal information becomes unnecessary, in the event of a serious leak, or in the event that the rights or legitimate interests of the customer are likely to be impaired, the Company will stop using or delete the collected personal information.

(1) To respond to questions, requests, or inquiries from customers

(2) To respond to orders and applications from customers

(3) To advertise and provide the Company’s products and services

(4) To resolve and prevent problems related to products and services provided to customers

(5) To develop products and services that meet customer needs

(6) To conduct questionnaire surveys and analyses related to the various operations of the Company

(7) To inform and manage campaigns, exhibitions, events, the provision of IR information and other sales promotion activities relating to the Company's products and new products, and to provide services in campaigns.

(8) Matters related to apps provided by the Company (member information such as identifiable member ID and card numbers, app usage history, action log and location history, information entered by the customer into the apps, etc.).


2. In addition, the Company may acquire information related to customers (website browsing history, product purchase history, service usage history, location information [including GPS information], device information such as operating system, Cookie ID, ad identifier, IP addresses, and other online identifiers) from advertising-related companies such as ad-serving companies, affiliates, and DMP companies, and other third parties, and may use the acquired information in conjunction with the customer's personal information that the Company already has.


3. Provision of Personal Information

The Company will not provide or disclose any personal data provided by customers to any third party without their consent, except in the following cases:
(1) When required by laws and regulations.
(2) When the Company receives inquiries from the police, courts, or other public agencies in accordance with laws and regulations.
(3) When it is necessary to protect the life, body or property of an individual and it is difficult to obtain the individual’s consent.
(4) When prior consent is obtained to provide or disclose personal information to third parties.
(5) When personal information is entrusted to the extent necessary to achieve the purpose of use, under the appropriate supervision of the Company.

4. Shared Use of Personal Information

The Company may share customers’ personal data with its group companies as follows.

(1) Information to be shared

Name, address, telephone number, fax number, e-mail address, affiliation information (company name, department name, title, etc.), inquiry details, request details, matters related to purchase of products and services, and matters related to contract

(2) Scope of shared users

・The Company’s group companies: Please visit this site on the Company's website:

(3) Purpose of use of the shared users

Purposes of use stipulated in 2 above.

(4) Party responsible for shared use

For the Company address and representatives, please visit this site on the Company's website 

5. Provision of Personal Information to Third Parties in Foreign Countries

The Company may provide the personal data it handles to third parties in foreign countries. Since foreign countries may not have the same level of personal information protection system as Japan, the Company will not disclose personal data of customers to third parties other than those in foreign countries that have implemented measures required under the Act on the Protection of Personal Information of Japan, unless permitted by laws and regulations or unless the Company has obtained the customer's consent by a method prescribed by law.

6. Google Analytics

The Company uses Google Analytics, which is provided by Google LLC Inc. on this service, to research and analyze the use of the Company's services. For an explanation of the terms and conditions of Google Analytics, visit the Google Analytics site, and for an explanation of Google's privacy policy, visit their site.

・Google Analytics Terms of Service:

・Google Privacy and Terms:


7. Management of Personal Information

The Company takes organizational security measures against unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information, including technical security measures such as the introduction of systems to prevent unauthorized access, as well as the appointment of personal information management supervisor, and the preparation of an information handling manual. For details on the personal information collection system and the measures taken by the Company, please contact the contact window listed in "12. Contact for Inquiries": (in Japanese)

8. Compliance with Laws and Regulations and Continuous Improvement of Personal Information Protection System

1. The Company will comply with laws, regulations, and other rules related to personal information.
In addition, the Company will continuously review its internal rules and related regulations, employee education, safety measures, organizations, and systems regarding the protection of personal information, as well as the handling of personal information (this policy) based on these rules and regulations in order to improve the level of protection of personal information. 

2. The Company may review and revise this policy from time to time. In the event of a revision, the Company will notify customers of such revision by posting on its website or by other appropriate means.


9. Procedures for Disclosure, Correction, Suspension of Use, etc. of Personal Information

1. When the Company receives a request for disclosure, etc., from a customer in accordance with the provisions of the Act on the Protection of Personal Information, (this refers to notification of purpose of use, disclosure, correction/addition/deletion, suspension of use or provision to a third party, and disclosure of records of provision to a third party. The same applies hereinafter.), it will disclose the personal information without delay after confirming that the request is made by the customer himself/herself, in accordance with the Act on the Protection of Personal Information and the following items. 

(1) Notice of purpose of use or disclosure of retained personal data or records provided by third parties

If the customer requests the Company to notify the purpose of use or disclose the retained personal data or records provided to a third party, the customer may make a request in accordance with procedures separately established by the Company, except in the following cases:

a. When disclosure may harm the life, body, property, or other rights or interests of the customer or a third party.

b. When disclosure may seriously disrupt the proper conduct of the Company's business.

c. When disclosure would violate laws and regulations.

d. When it is not confirmed that the request for disclosure was made by the customer himself/herself.

Please note that a disclosure fee may be charged in accordance with procedures separately established by the Company when requesting notification of the purpose of use or disclosure of retained personal data or records of provision to a third party.

(2) Correction, addition, and deletion

Customers may request correction, addition, or deletion of retained personal data in accordance with procedures separately established by the Company. In such case, the Company will investigate without delay to the extent necessary to achieve the purpose of the use, and correct, add or delete such retained personal data based on the results of the investigation.

(3) Suspension of use or provision to a third party

Customers may request the Company to cease the use or provision to third parties of their retained personal data in accordance with procedures separately established by the Company. In such cases, the Company will respond appropriately in accordance with the Act on the Protection of Personal Information.

2. When making a request as described in the preceding paragraphs, please provide the following information and materials as specified by the Company.

(1) Name, address, phone number, and email address

(2) Request details

(3) Identification documents


10. Handling of Personal Information on the Website

1. Access logs
Information about “when,” “from which domain,” and “to which page” customers accessed the Company's website is stored on its web server. This is a common practice in web server operations and is primarily used to study the popularity of the page. This information is used for statistical purposes only and is not used to identify individual customers.


2. About Cookies
(1) The Company's website uses a technology called "cookies" in part to enhance the convenience of its services. A "cookie" is a technology that allows information that you enter on a page or other form to be temporarily stored on your computer. For example, if you enter some information on one page and then use it on another page or the next time you visit the site, cookies save you from having to enter the information twice.

(2) The Company's website uses cookies for the following purposes:

・To enhance website functionality to make services more convenient.

・To analyze customers’ action logs on the site and provide contents and advertising that is relevant to customer interests and concerns.

・To collect and analyze access and action logs to measure and improve site performance.

Cookies contains no personal customer information (name, address, birth date, email address, etc.).


(3) The Company respects the privacy of customers who use its website and has introduced Cookie Consent Management Platform on some websites.

Customers may choose to accept or reject cookies that are not essential to the operation of each website or by a third party (the Company’s analytical partner, advertising distributor, etc.) by clicking on the cookie banner displayed on the website or the cookie-setting link in the footer of the website.    


(4) Customers can set your Internet browser to reject cookies, but please note that this may limit the content of services. The setting method varies depending on browser. Please refer to your browser's help or other documentation.

The Company also uses cookies and tools/services provided by third parties. In using these tools and services, the Company may provide non-personally identifiable customer information to the providers of the tools and services, which will be handled in accordance with the privacy policies and other rules established by the providers.

If you wish to disable (opt-out) the delivery of advertisements, etc. via third party cookies, please go to the relevant party's website and follow the procedures to disable (opt -out) cookies.  


Opt-out page for a major service provider


・Opt out of Facebook ads

・Opt out of Yahoo! JAPAN ads 

・Opt out of Google Analytics

・Opt out of Google ads


3. Acquisition and use of action logs
(1) In order to use third party advertising delivery services, the Company’s website acquires information such as pages viewed by customers within the site, date and time of the viewing, URL, browsing history, browser types, language, IP address, browser used by the customer, location information, and device-specific identification information.
(2) The acquired action logs are used for the following purpose:
• To provide customers browsing the Company's website with content and advertisements suited to their interests.


4. About web beacons
The Company's website uses “web beacons” on some pages, a technology that measures the number of times a particular page is accessed. Statistical data obtained by web beacons will be used to improve the website.


5. Encryption of communication
The Company's website uses SSL (Secure Sockets Layer protocol) encryption to protect customers' personal information.
SSL is an encryption technology that prevents the leaks of information exchanged between a browser and a Web server.
By using SSL, your personal information is encrypted before it is sent and received.


6. Some of the Company's websites are developed and operated by contractors and partners. These contractors and partners are limited to companies that have concluded confidentiality agreements on personal information with the Company and are required to manage and operate business in the same manner as the Company.

11. Recording and video recording

In order to accurately understand and respond to customer requests and needs, the Company may record the content of calls and may also record images as required by law, or for crime prevention and security management purposes. Recorded personal information is deleted when it is no longer needed.

12. Contact for inquiries

For comments, questions, and other inquires regarding this policy and the handling of personal information, as well as requests based on "9. Procedures for Disclosure, Correction, Suspension of Use of Personal Information," contact us from the form below: (in Japanese)