At the Cosmo Energy Group, we are working to enhance the customer experience and rapidly upgrade our operations to ensure the successful transformation of our business model. Below are some examples of our DX efforts and digital service offerings thus far.
Cosmo Zero Carbon Solutions
Cosmo Zero Carbon Solutions is a green power-based mobility platform that offers customers an innovative experience. When it comes to energy management, we have partnered with REXEV Inc. to help us speed up the process of developing solutions to the energy management challenges faced by our customers.
Digitalization of Service Stations
We are working to digitize our service stations by way of a Digital Station System (DSS), Carlife Square app (CLS), and customer relationship management (CRM), among other means.
In the face of a declining birthrate, aging population, and a shortage of service station personnel brought on by the COVID-19 pandemic, we are committed to providing efficient customer service by integrating the use of digital tools into our onsite sales activities at service stations.
Digitization of Refineries
By digitizing our refineries and leveraging cutting-edge technology, we will improve safety and equipment operating rates, thereby ensuring an efficient workplace environment.
Data Analysis and Utilization
In each of the Cosmo Energy Group’s businesses, we are working to find different ways to use data with the aim of making more accurate and timely decisions and improving operational efficiency.