At the Cosmo Energy Group, we are working to enhance the customer experience and rapidly upgrade our operations to ensure the successful transformation of our business model. Below are some examples of our DX efforts and digital service offerings thus far.
Cosmo Zero Carbon Solutions
Cosmo Zero Carbon Solution offers comprehensive decarbonization support through the use of the Cosmo Energy Group’s energy and mobility business assets and digital tools. Furthermore, by combining solar power, storage batteries, and EMS, Cosmo Zero Carbon Solution helps improve energy efficiency and ensure the effective use of renewable energy-derived electricity.
*EMS: An Energy Management System is a framework that enables energy optimization by visualizing energy usage and controlling facility and equipment operations.
Digitalization of Service Stations
We are working to digitize our service stations by way of a Digital Station System (DSS), Carlife Square app (CLS), and customer relationship management (CRM), among other means.
We integrate AI-powered analysis and predictions into our onsite sales activities at service stations to offer the services that are right for each customer.
Digitization of Refineries
By digitizing our refineries and leveraging cutting-edge technologies such as AI and IoT, we will improve safety and equipment operating rates, thereby ensuring an efficient workplace environment.
Generative AI / Analytical AI / AI Agents
Across the Cosmo Energy Group’s businesses, we are using AI in various initiatives to enable more accurate, timely decision-making and improve operational efficiency.