Examples of AX at Cosmo
By leveraging AI and other digital technologies, we are further enhancing the customer experience while accelerating operational excellence.
Example1Digitalization of Refineries
Realizing stable and highly efficient operations at refineries through digitalization
As part of efforts to strengthen the competitiveness of our Oil Business—particularly enhancing refinery competitiveness—the Cosmo Energy Group is promoting a shift to high-efficiency operations through refinery digitalization.
By digitalizing our refineries and leveraging cutting-edge technologies such as AI and IoT, we improve safety and equipment uptime, thereby ensuring a more efficient workplace environment.
Priorities
- Strengthening the collection of equipment and operational data through IoT sensors and other technologies
- Introducing the integrated platform "Cognite Data Fusion" for centralized data management
- Improving maintenance efficiency through an APM system
- Enhancing workplace safety through alerts and wearable devices that monitor workers' physical condition
Example2Digitalization of Service Stations
Providing personalized services to each customer leveraging AI analysis and forecasting
As part of efforts to digitalize service stations, we are introducing and advancing initiatives such as the Digital Station System to optimize service provided by staff, Customer Relationship Management to enhance customer follow-up, and the COSMO official app, which enables customers to complete purchases of the Company's products via smartphone.
In on-site sales activities at service stations, we leverage AI-driven analysis and forecasting to deliver services tailored to each customer's needs.
Priorities
- Delivering efficient and highly accurate customer service leveraging the Digital Station System's AI forecasting feature
- Offering discount coupons and enabling end-to-end Commitment Compulsory Car Inspection service completion from quotation to payment via the COSMO official app
- Optimizing customer follow-up through data-driven Customer Relationship Management (CRM)
Example3Generative AI, Analytical AI and AI Agents
Leveraging AI in diverse business domains to improve decision making and operational efficiency
Across the Cosmo Energy Group's businesses, we use AI in various initiatives to enable more accurate, timely decision-making and improve operational efficiency.
